At Angelacloud, we ensure your carefully selected pieces are delivered to you with care and efficiency. Our shipping process is designed to be transparent, reliable, and tailored to meet your needs.

1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a notification email once your order has shipped.

2. Shipping Destinations
We currently ship to most countries worldwide. Shipping options and costs are calculated automatically at checkout based on your delivery address and the size and weight of your order.

3. Shipping Methods & Carriers
We partner with trusted global and regional carriers to ensure secure and timely delivery. Available services typically include:

• Standard Shipping: 7–14 business days

• Express Shipping: 3–7 business days
  Delivery times are estimates and may vary depending on destination, customs processing, and carrier availability.

4. Shipping Costs
Shipping fees are calculated per order based on destination, weight, and selected service. The exact cost will be displayed clearly before you complete your purchase.

5. Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress in real time. You can also track your order through your account on our website.

6. Customs, Duties & Taxes

• For international orders, any applicable customs duties, taxes, or import fees are the responsibility of the recipient.

• These charges are determined by your local customs authority and are not included in the item price or shipping cost.

• We recommend contacting your local customs office for more information on potential fees.

7. Shipping Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately at angelacloud01@outlook.com.

8. Delivery Issues

• Failed Deliveries: If a delivery attempt fails due to an incorrect address, absence at delivery, or refusal of the package, additional charges may apply for re-shipment.

• Lost or Stolen Packages: While rare, if your tracking shows a package as delivered but you have not received it, please contact your local post office or carrier first. If the issue persists, reach out to our customer service team within 14 days of the marked delivery date for assistance.

9. In-Transit Damage
If your order arrives damaged, please keep all original packaging and contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work with the carrier to resolve the issue promptly and arrange a replacement or refund as appropriate.

10. Contact Us
For any shipping-related inquiries, please contact our customer support team:
📧 Email: angelacloud01@outlook.com
📞 Phone: +852 2537 4189
We aim to respond to all messages within 24 hours on business days.